Shipping policy
Last updated: 24 October 2026
Processing time
We process and dispatch orders within 1–3 business days (Monday to Friday, excluding public holidays). As soon as your order ships we email you a tracking number.
Delivery times
| Destination | Delivery after dispatch |
|---|---|
| United Kingdom | 3–7 business days |
| United States | 6–10 business days |
| Canada | 8–14 business days |
| Rest of the world | 8–15 business days |
These are based on our recent deliveries. They are estimates, not guarantees, and carrier delays or peak seasons can add a few days.
Shipping cost
Standard shipping is free on all orders. Any shipping charge is always shown at checkout before you pay.
Where your order ships from
We work with fulfilment partners in more than one country so that most orders ship from a warehouse close to you. If you order several items, they may arrive in separate parcels with separate tracking numbers.
Tracking
Every order ships with tracking. You can follow it from your shipping confirmation email or your order status page. If you haven't received a tracking number within 4 business days of ordering, email us at contact@velviah.com.
Late, lost or damaged parcels
If your tracking hasn't updated for 10 business days, or your parcel arrives damaged, email us with your order number. We'll contact the carrier, and if the parcel can't be found or is damaged we'll send a replacement or give you a full refund.
Changing your address
Please check your address carefully at checkout. If it needs changing, email us within 12 hours of ordering. If a parcel comes back to us because the address was incorrect, we'll reship it once you confirm the right address, and we may ask you to cover the reshipping cost.
Customs and import charges
If your country charges import duties or taxes that were not collected at checkout, these are paid by the customer.